Client Operations Officer

Location: Hong Kong

Department: Client Management and Servicing Department

Employment Type: Full-time

Job Overview

As a member of the Client Management and Servicing Department, the Client Operations Officer will be primarily responsible for client account management, transaction support and relevant operational work during the client servicing phase, and assist the team in ensuring the stable, efficient and compliant implementation of client service processes.

This role focuses on process execution, daily operational support and internal collaboration, and is suitable for candidates with certain operational experience in financial institutions, who value work stability and professional execution capability.

Key Responsibilities

1. Client Account and Document Management

• Follow up on client account opening, KYC procedures, document updates and relevant system maintenance;

• Ensure the accuracy and completeness of client information in compliance with internal and regulatory requirements.

2. Transaction and Operational Support

• Assist in processing client transaction-related operations and follow up on relevant processes;

• Collaborate with internal relevant teams to support the smooth completion of transactions.

3. Ongoing Client Servicing Support

• Provide support for daily affairs during the ongoing client servicing phase;

• Assist in preparing basic servicing reports and relevant materials.

4. Process and Compliance Execution

• Execute operational processes in accordance with established SOPs;

• Cooperate with internal audits, compliance inspections and process optimization work.

5. Team Collaboration

• Maintain effective communication with Relationship Managers (RMs) and internal functional teams;

• Support the arrangement of relatively standardized and repetitive operational work within the department.

Job Requirements

1. Work Experience

• 3–5 years of relevant work experience, with preference given to candidates with backgrounds in the following areas:

• Back-office operations, transaction support or account management in banks / securities firms;

• Transfer Agency (TA), operational support or relevant roles in fund companies;

• Outsourced roles in large financial institutions with a long and stable employment record;

• Operational or support roles in local small and medium-sized financial institutions.

2. Competencies and Qualities

• Familiar with basic operational processes of financial institutions and possess strong execution capability;

• Meticulous and organized in work, with a focus on process standardization and risk control;

• Strong sense of responsibility and good team collaboration skills;

• Able to maintain consistent work output in a relatively stable and well-structured work environment.

What We Offer

• A stable and standardized work environment;

• Clear job responsibilities and work division;

• A salary structure matching experience and job role;

• A team platform supporting long-term professional development.