Customer service representative

Job Responsibilities:

Answer inquiries, process complaints, record customer information, and coordinate departmental problem solving

Job Responsibilities:

• Answer customer calls and provide professional, friendly and immediate query resolution and support services.

• Properly handle customer complaints, clarify the core of the problem, coordinate relevant departments to develop and follow up on a satisfactory solution.

• Accurately record and update customer basic information, contact records, service history and complaint details to ensure data integrity and confidentiality.

• Support the team in executing daily service indicators (such as call connect rate, first-time resolution rate, customer satisfaction, etc.), and maintain high-quality service standards.

Requirements:

• Proficient in Cantonese, with clear expression and good listening skills; understanding Mandarin or English is an added bonus.

• No academic qualifications and work experience restrictions, fresh graduates and job seekers are welcome to apply; those with customer service awareness are preferred.

• Have basic computer skills, familiar with Microsoft Office and CRM system operations are preferred.

• Steady and patient personality, strong empathy, able to maintain a professional attitude and rationally handle emotional dialogue under pressure.

• Must be a permanent resident of Hong Kong, or hold a valid high-end talent pass (High Talent Pass), excellent talent entry plan (Excellent Talent Pass), non-local graduate retention/hire arrangement (IANG), dependent entry visa or other legal work permit.

Benefits:

• Enjoy 13 months of salary and year-end bonuses, based on the company's operating performance and individual performance.

• Provide a comprehensive insurance plan that covers medical, hospitalization, and accident protection, and safeguard employees’ health and safety.

• Monthly transportation allowance to reduce commuting costs.

• Enjoy 14 paid annual leave days, with service years increasing, balancing work and life.

• Flexible work schedule to accommodate shift work, with additional recreational and exercise facilities in the Chai Wan office to promote physical and mental well-being.