One. Customer communication and demand mining
1. Establish and maintain long-term contact with overseas customers, regular follow-up visits, and understanding of their software usage experience, issues, and potential needs.
2. Collect customer feedback on software functionality, performance, and interface, and analyze and organize it to help optimize products.
1. Collaborate with sales to do product pre-sales price transmission and demonstration based on customer needs, assist with follow-up, and ensure order completion
2. Responsible for product delivery and after-sales training, ensure customer product application, and achieve customer success
3. Customize training solutions based on customer needs, covering basic to advanced and industry application skills.
4. Use online and offline multiple ways to help customers familiar with the software and improve the use effect.
5. Instantly answer customer software usage questions, provide solutions, and ensure business operations.
Three. Problem feedback and collaborative solution
1. Responsible for communicating with the group's production line, quickly and accurately feeding back customer problems and optimization suggestions to R&D and other departments, and driving software improvement.
2. Assist in reproducing and testing development issues, provide on-site data, and accelerate problem resolution.
3. Collaborate with other departments to follow up on problem resolution progress and promptly inform customers of the results and timeline.
Four. Market information collection and analysis
1. Monitor overseas construction industry dynamics, policies and competitive products, analyze data to provide reference for the company's strategy and R&D.
2. Combine software advantages with customer needs, industry trends, and propose market promotion and product optimization strategies.
Five. Project implementation and after-sales support
1. Participate in software overseas project implementation, collaborate with customer teams, and ensure software deployment meets requirements.
2. Provide on-site technical support and training during project implementation, and solve various problems.
A. Education and profession
1. Bachelor's degree or above, architecture, civil engineering, cost estimation, computer science, etc. related professional is preferred.
2. Familiar with building design, familiar with cost estimation process and work, and understand the overseas construction market situation.
II. Language skills
1. Proficient in Cantonese and English for communication
2. Have fluent English listening, speaking, reading and writing abilities, CET - 4 and above is preferred.
Three. Work experience
2. Familiar with software project process, have project management experience, and be able to coordinate resources to promote the project.
Four. Skills and qualities
1. Hold a BIM Manager certificate from the Hong Kong Construction Association
2. Will be able to use the entire series of Cubicost software products from Guanglianda
3. Strong communication and collaboration skills, able to meet the translation and conversion work between local customer needs and group developers.
4. Have positive team spirit, and be able to work with people from diverse cultural backgrounds.
5. Learning and problem-solving skills are outstanding, and you can quickly master new technologies, understand customer needs, and quickly match product solutions.
6. Strong sense of responsibility, strong communication skills, serious and responsible work attitude, and strong service awareness, actively maintaining the company's brand image.
8. Have good stress resistance and be able to cope with fast-paced work.
