Working location: Hong Kong Reporting to: General Manager
Job Responsibilities
Content and copywriting: Based on Hong Kong consumer behavior and language habits, write and continuously optimize bilingual Chinese and English, Chinese and Japanese product titles, detail pages, and core selling points, thereby strengthening search rankings and natural traffic acquisition abilities.
Order and logistics coordination: monitor the entire daily order processing chain to ensure that order processing, picking and delivery are completed within the platform's required time frame; efficiently connect with HKTV Express or a designated third-party logistics, and promptly handle abnormal orders (out of stock, delayed, wrong delivery, etc.).
Customer service and rating maintenance: Respond to customer inquiries and post-purchase complaints in a timely manner, handle returns, negative reviews, and rating disputes properly, and continuously improve the store's DSR (Detail Page Satisfaction Rate) and overall service indicators.
Self-owned platform collaborative operation: synchronously responsible for the daily maintenance and basic operating support of the company's self-owned e-commerce platform LIVing Plaza store, ensuring image and information consistency across multiple channels.
Work requirements
Have at least 2 years of e-commerce platform operation practical experience, and must have actual operation experience on the HKTVmall platform (familiar with the MP mode is preferred).
Proficient in using Excel for data processing and analysis (including data pivot tables, VLOOKUP, etc. common functions), with basic data interpretation and business attribution abilities.
Have basic visual presentation skills, able to use Photoshop or Canva independently to complete simple activity diagrams, Banners and product main image optimization.
Careful and solid, goal-oriented, with good cross-departmental communication and coordination skills and multi-task parallel processing ability.
Able to adapt to the rush of the busy season (such as Double Eleven, Black Friday, etc.), with stress resistance and rapid response awareness.
Familiarity with mainstream consumer hotspots in Hong Kong (such as maternity and baby products, cosmetics and skincare, household appliances and electronics, healthy food, etc.) is an added bonus.
Fast And Brilliant HR Group Limited was established in 2014 and is one of the top human resources companies in Hong Kong, specializing in providing professional and comprehensive human resources solutions. Over the years, we have provided outsourcing human resources services to major enterprises in Hong Kong, and precise recruitment and outsourcing services effectively solve manpower shortages and improve organizational operating efficiency.
Our goal is to become your most trusted human resources company. Through professional services and personalized human resources solutions, we help our clients stand out in a fiercely competitive market and continuously optimize our service processes to ensure that our clients enjoy the best human resources management practices in the industry.
