Customer Service Officer

Responsibilities:

• Act as the primary point of contact for clients visiting the office, resolving escalated and intricate service requests with professionalism.

• Collaborate with cross-functional teams to resolve the issue based on client's request.

• Analyze and address systemic or process-related challenges reported by clients, proposing actionable solutions.

• Provide backup support for investment hotline inquiries and digital platform services.

• Efficiently complete ad-hoc tasks assigned by management.

Requirements:

• Bachelor's degree in Business Administration/Finance or related field.

• Minimum 3 years of client-facing experience in banking services.

• Multitasking proficiency across physical, telephonic, and digital service channels.

• Resilient under pressure with exceptional conflict de-escalation skills.

• Trilingual proficiency: Cantonese (native), English (fluent), Mandarin (business level).

• Certified HKSI Paper 1, 7 & 8 holder preferred.

Applicants who are not invited for an interview within the 8 weeks after submission of application may assume their applications unsuccessful. We may review applications received for suitability for other posts within the Company. All personal data provided will be treated in strict confidence and used strictly for recruitment-related purposes only. We shall retain the personal data of unsuccessful applicants for a period of 24 months upon receipt of such application.