Manager/Assistant Manager

Job Responsibilities

• Oversee daily front-of-house operations to ensure service quality and customer satisfaction.

• Supervise and train subordinate staff to enhance team performance and service standards.

• Handle customer complaints and unexpected situations to maintain positive customer relationships.

• Assist in setting business goals and drive sales performance.

• Ensure the store complies with 5S management standards.

Qualifications:

• Minimum 3-5 years of restaurant management experience; background in Western or Southeast Asian cuisine is preferred.

• Proficient in using POS systems and basic restaurant operations software.

• Strong communication skills in both Chinese and English.

• Basic documentation and computer literacy.

• Valid Hygiene Manager/Supervisor certificate is an advantage.

• Demonstrated team leadership, problem-solving skills, and a strong customer service mindset.