Customer Service Representative

<p>Customer Service Representative</p><ul><li><p>Mainly responsible for providing professional service support to customers, ensuring that customers have a clear understanding of their shipments and our company's services</p></li><li><p>Through online platforms and communication tools (such as email, instant messaging, etc.) respond to customer inquiries, accurately answer questions related to orders, logistics and returns</p></li><li><p>Patiently listen to customer opinions and complaints, carefully record and report to your supervisor, and assist in improving the overall service process and quality</p></li><li><p></p></li><li><p></p></li></ul><p><br> Work requirements</p><ol><li><p>Have good communication skills, be able to answer customers clearly and politely, and show a positive service attitude</p></li><li><p>Familiarity with computer operations, familiar with the use of Microsoft Office software (such as Word, Excel) and basic Chinese and English typing skills</p></li><li><p>Must be fluent in Cantonese and have good English reading and writing abilities, those who understand Mandarin are more competitive</p></li><li><p>Secondary school graduation or above, academic qualifications are not limited, those with relevant experience will be given priority</p></li><li><p>Those who enjoy online shopping and are familiar with electronic commerce platform operations will be easier to commit to work content</p></li></ol><p><br>Benefits</p><ul><li><p>Monthly salary ranging from HKD 14,000 to 18,000, depending on ability and experience</p></li><li><p>Enjoy flexible bonuses based on company performance and personal achievements</p></li><li><p>Provide long and short week holiday arrangements to balance work and life rhythms</p></li><li><p>Working five days a week, rotating shifts, with working hours from 9:00 am to 6:00 pm</p></li><li><p>Working location is at No. 1-15, Kui Fong Street, Kui Wo, transportation is convenient</p></li><li><p>Whatsapp : 97587921</p><p> hr@shoptoplus.com</p></li></ul>