Customer Service -Airport

Job Description

3. Employee Requirements

• Character and Competence: Possess a correct outlook on values, life, and the world. Be responsible, have strong learning abilities, and demonstrate proficiency in adapting to changes and solving problems. Have a good understanding of national foreign - affairs policies, official reception etiquette, and cross - cultural communication skills.
• Language Proficiency: Be proficient in both Chinese and English, with translation - level oral English skills. Candidates with overseas study experience are preferred. Those with work experience in English customer service, etiquette reception, exhibition translation, front - desk service, etc., will be given priority.
• Local Tourism Knowledge: Have a comprehensive understanding of local tourism and sightseeing, and be able to provide customized and specific travel advice to tourists.
• Sales - Oriented and Analytical Skills: Have a sales - oriented mindset, as well as basic report - writing and data - analysis abilities.
• Interpersonal Skills: Maintain a cooperative attitude, especially when collaborating with various organizations. Demonstrate high emotional intelligence and the ability to build relationships.

4. Management Model:

• Store Manager Responsibilities: In addition to performing front - line work, the store manager is responsible for communicating with Ctrip, managing the daily work of site employees, handling daily reports, and relaying emergencies.

5. Supplier Selection Preferences

• Talent Profile: Seek candidates with 1 - 3 years of work experience. Reliable personnel are required. It is preferable that suppliers have a talent pool from translation companies, exhibition service companies, English customer - service companies, airport cabin crew or ground crew, etc., but this is not mandatory. The key requirement is good English proficiency.