Key Responsibilities
Technical Editing, Proofreading and Documentation QC:
-Edit, proofread and quality-check user manuals and technical documentation for machinery and consumer products, mainly for the European and US markets.
-Review documents for clarity, accuracy, consistency, completeness, usability and correct technical terminology.
-Check documentation against applicable legal, regulatory, internal and customer-specific requirements, including relevant European and American standards and regulations for machinery and consumer products.
-Verify that safety information, warnings, instructions, product specifications, labels and required statements are complete and suitable for the intended market.
-Apply internal style guides, customer guidelines, terminology rules and QC checklists during the review process.
-Identify documentation issues, compliance gaps, repeated errors and unclear instructions, and provide clear, constructive feedback to technical editors, writers or other responsible stakeholders.
-Support difficult or complex review cases and provide guidance on how to assess documentation requirements.
Senior QC Support and Team Guidance:
-Support the Quality Control Team Leader in guiding the QC team and maintaining consistent review standards.
-Mentor and support less experienced QC team members by sharing knowledge, review methods and best practices.
-Help team members understand applicable standards, customer requirements and internal review expectations.
-Act as a reference point for QC-related questions and support the team in resolving review uncertainties.
- Promote a quality-focused, detail-oriented and collaborative working approach within the team.
Process Improvement and Coordination:
-Identify recurring issues, workflow inefficiencies and opportunities for improvement in QC review processes.
-Support the implementation of improved checklists, review methods, templates and internal guidance.
-Coordinate, handle and follow up on multiple QC projects at any given time.
-Prioritise tasks and manage time effectively, especially when handling multiple projects or urgent deadlines.
-Report significant problems, risks, repeated issues or concerns to the Quality Control Team Leader or senior management.
Client and Internal Communication:
-Communicate QC findings clearly and professionally to internal stakeholders.
-Provide constructive feedback to technical writers and other relevant team members.
-Support client- or project-specific enquiries related to QC findings, documentation quality or compliance requirements when assigned.
-Work with other departments to ensure smooth communication and alignment on documentation quality requirements.
Team Duties and Responsibilities
-Work with team members to achieve team targets and tasks.
-Support team objectives and contribute to the achievement of common goals.
-Share knowledge and expertise with other team members.
-Promote collaboration, continuous improvement and a positive team culture.
-Handle other ad-hoc tasks and duties as assigned.
Requirements and Qualifications:
Education:
-Bachelor’s degree in Translation, Technical Writing, Technical Studies, Documentation/Communication, Certification, Quality Management or a related field.
Experience:
-5+ years of experience in technical editing, proofreading, documentation quality control, technical documentation review, technical writing or a related field.
-Experience reviewing user manuals or technical documentation for machinery, consumer products or similar regulated products is preferred.
-Experience reviewing technical documentation against relevant product safety, safety sign and instruction standards, including ISO 3864, ISO 12100, ISO 20607 and EN IEC/IEEE 82079-1, is preferred.
-Experience applying style guides, terminology rules, checklists or documentation standards is an advantage.
-Experience with European and American standards and regulations, such as EN, UL and IEC standards, CE, WEEE and FCC requirements, is preferred.
-Previous experience guiding, mentoring or supporting junior team members is an advantage.
Skills:
-Excellent written and spoken English.
-Strong proofreading, copy-editing and technical editing skills.
-Strong understanding of quality control principles for technical documentation.
-Strong analytical and logical thinking skills.
-Meticulous attention to detail.
-Ability to assess documentation against legal, regulatory, internal and customer-specific requirements.
-Ability to use checklists, style guides and documentation standards consistently.
-Good communication and explanation skills.
-Highly organised, with good coordination and time-management skills.
-Able to work independently and as part of a team.
-Able to work in a fast-paced and deadline-oriented environment.
-Able to work under pressure.
-Detail-orientated and proactive in conducting research.
-Team spirit, reliability and a high sense of responsibility.
-Loyal, honest and trustworthy.
