Property Manager

Main responsibilities:
Lead the customer service team and provide quality services to residents
Ensure service levels meet company standards
Handling resident inquiries and complaints, building harmonious resident relationships
Train and guide front-line service personnel, and assist them in providing excellent customer service
Work closely with property management teams and external service providers to enhance overall resident experience

Entry Requirements:
Education and professional qualifications:
Second 5 or above

Qualifications:
Three or more years of relevant customer service work experience
Have property management-related work experience
Familiarity with computer operations
Able to speak fluent Cantonese and English, and understand Mandarin a little
Have good writing skills in Chinese and English

Personal traits:
Customer-oriented, strong sense of responsibility, proactive and positive, good communication skills, and able to build good interpersonal relationships