Assistant Property Manager

Job Responsibilities

• Responsible for the daily management and facility optimization of Biao Tower Garden residential property, including public area inspections, equipment operation monitoring and maintenance coordination, ensuring a safe, clean and efficient operation of the residential environment.

• Handling various inquiries, applications and service needs from residents, providing professional, friendly and timely front-line customer support, and improving resident satisfaction and community relations.

• Follow up and properly handle resident complaints, conduct on-site investigations, communication and coordination with other departments, and refer cases across departments. Complete the response and resolution within the promised time limit according to established procedures.

• Coordinate and supervise small-scale engineering projects (such as renovation, maintenance, sign updates, etc.), including quotation comparison, contractor coordination, construction progress tracking, and acceptance report writing.

• Timely preparation of various administrative and operational reports, including building inspection records, complaint handling summaries, engineering progress reports and quarterly management analysis, to ensure data accuracy and compliance with internal and homeowner committee requirements.

Work requirements

• Holding a sub-baccalaureate or advanced diploma degree, majoring in property management, facilities management, business management or related fields is preferred.

• Have 1 to 3 years of residential property management or facility operation-related work experience, familiar with the Hong Kong housing estate operation mode and the basic requirements of the Building Management Ordinance.

• Must be a permanent resident of Hong Kong, meet the local employment and work visa qualifications; able to comply with the work schedule of 5.5 days per week (Monday to Saturday morning).

• Have good organizational skills, sense of responsibility, and stress resistance, be able to handle multiple tasks independently, and use electronic systems (such as property management software, MS Office) to improve work efficiency.