Sales and Operations Manager

Analyze, design and improve sales support processes.

Set clear performance goals for team members, conduct regular performance evaluations, provide feedback and guidance, and report to management.

Distribute team members’ workloads to ensure balanced distribution and timely completion of various tasks.

Handling complex or high-value customer management issues, and negotiating with operations service providers.

Collaborate with sales managers and producers, and ensure that the support team has the ability to help them win and retain business.

Ensure that all activities of the sales support department comply with insurance regulations, company policies, and other relevant requirements.

Coordinate and handle various sudden events that occur in daily life.

Complete temporary tasks assigned by senior leaders.