<p> Job Responsibilities</p><ul><li><p>Communicate with customers to understand their needs, conduct business process and system requirement analysis, and ensure that the solution meets the actual operation needs.</p></li><li><p></p></li><li><p></p></li><li><p>Coordinate external cooperation manufacturers and internal technical teams, effectively manage project progress, cost and quality, and ensure on-time delivery.</p></li><li><p>Lead the system testing process, including functional testing, integration testing, and user acceptance testing (UAT), to ensure system stability and reliability.</p></li><li><p>Provide user operation training, and write clear and easy-to-understand operation manuals and technical documents.</p></li><li><p>Handle daily technical issues and sudden failures of the client side, and if necessary, go on site for troubleshooting and support.</p></li><li><p>Provide post-sales technical support services to enhance customer satisfaction and long-term cooperative relationships.</p></li></ul><p></p><p> Work requirements</p><ul><li><p>Information Technology, Information Systems or related high diploma, associate degree or above; those with equivalent practical experience may also be considered.</p></li><li><p>Have 1 to 3 years of relevant work experience, those who have participated in system introduction, project coordination or IT consulting work are preferred.</p></li><li><p>Master basic network principles, server operation mechanisms and system analysis techniques.</p></li><li><p>Familiarity with mainstream cloud platforms (such as AWS, Azure or Google Cloud) is particularly desirable.</p></li><li><p>Able to read English technical documents, with basic English reading and writing abilities; fluent in Cantonese and Mandarin communication skills are good.</p></li><li><p>Have good Chinese writing skills, able to write professional reports and technical documents.</p></li><li><p>Active and proactive, with good communication and coordination skills and customer service awareness, and able to adapt to the on-site work mode of external customers.</p></li><li><p>Need to cooperate with overtime in emergency situations to support immediate fault elimination.</p></li><li><p></p></li></ul><p> </p><p> Benefits</p><ul><li><p>Monthly salary depends on experience and ability</p></li><li><p>Enjoy a five-day work week, Monday to Friday 09:00–18:00, with flexible scheduling.</p></li><li><p>Year-end bonuses are based on the company's operating status and individual performance.</p></li><li><p>Provide MPF contribution, medical plan and insurance plan.</p></li><li><p>Medical allowance and employee health center are provided to support physical and mental health.</p></li><li><p>Provide professional training assistance, encourage continuous further study and skills upgrading.</p></li><li><p>Enjoy transportation allowance, meal allowance, and overtime allowance.</p></li><li><p>Provide leisure and sports facilities for use, promote work-life balance.</p></li></ul>
