Key Responsibilities HR Leadership & Operations
• Lead and oversee the HR function, ensuring smooth day-to-day HR operations across all retail locations
• Act as a trusted HR partner to Retail Operations, Store Managers, Beauty Consultants, and Office teams (local & regional)
• Ensure consistent implementation of HR policies, procedures, and labor law compliance across all locations Administration & Operational Support
• Oversee daily administrative operations across multiple centers
• Manage operational logistics, including cross-border coordination where required • Provide structured administrative and operational support to management and business units Recruitment, Payroll & Employee Management
• Partner with Operations on recruitment, manpower planning, onboarding, and staff deployment
• Oversee employee relations, including disciplinary matters and conflict resolution • Manage performance review processes (Mid-Year & End-Year)
• Monitor workforce KPIs (turnover, absenteeism, productivity, compliance) and recommend improvements
• Coordinate closely with Finance to ensure accurate payroll processing, staff records, and shift updates Team Leadership & Process Improvement
• Lead, coach, and develop the HR & Administration team
• Establish scalable SOPs, HR policies, and operational workflows to support business growth and regional expansion
• Drive continuous improvement initiatives to enhance efficiency and effectiveness ⸻ Requirements
• Bachelor’s degree in Business Administration, Human Resources, or related field • Minimum 8 years of experience in HR, administration, or operations roles • Experience in retail, beauty, healthcare, or service industries preferred • Knowledge of Hong Kong employment laws and payroll practices is a strong advantage • Hands-on, detail-oriented, and able to thrive in a fast-paced environment • Strong leadership, execution, and stakeholder management skills • Immediate availability preferred
