Department Operations Manager

Salary range:HKD $32,000 – $35,000 (depending on experience and ability)

Working area:Tuen Mun

Working location:Office (may need to meet clients outside)

Working hours:5.5 days work schedule (each week, you can arrange up to 1 or 2 days of home work according to the situation)

Main responsibilities:

• Supervise the daily operations of the Customer Service Department and the Medical Waste Department, including compiling employee shift schedules, approving leave, and regularly reporting work performance to senior management.
• Answer and follow up potential customer inquiries, and maintain good cooperative relations with customers.
• Handling serious complaints to ensure that substitute personnel have the relevant qualifications and professional level.
• Monitor monthly department operating revenue and prepare monthly operating reports.
• Regularly host and participate in cross-functional meetings to promote departmental collaboration.
• Responsible for the recruitment process, including screening and interviewing new colleagues.
• Responsible for following up on bidding matters to ensure that the project is completed and submitted within the deadline.
• Travel as needed to meet with potential clients or attend business events.
• Provide on-the-job training and guidance to new colleagues.

Special requirements:

• Need to attend company or customer entertainment and business activities (including evening or holiday)

Skills and requirements:

• College degree or above, business administration, operations management or related sciences preferred
• 3 years or above operations management/department supervisor experience (with medical/social welfare service industry experience preferred)
• Have team management, cross-departmental coordination skills and leadership abilities
• Excellent communication and negotiation skills, able to establish long-term cooperative relationships with customers of different backgrounds
• Strong ability to handle sudden events and complaints
• Familiar with business report writing and data analysis
• Preference will be given to those with bidding experience
• Fluent in Chinese and English writing and speaking, understanding Mandarin is even better
• Familiar with MS Office (including Excel, Word, PowerPoint)
• Flexible work schedule and able to meet external field work requirements