Responsible for face-to-face, phone and email communication with customers through multiple channels, in-depth understanding of customer needs, and providing tailor-made sales solutions
Continuously master company product knowledge, accurately recommend the most suitable product options for customer needs
Handle sales orders, payment settlement, and inventory records to ensure accurate data and efficient processes
Collaborate closely with production and logistics departments, follow up on order execution progress, and ensure timely delivery of products
Provide post-purchase support, promptly respond to customer inquiries and properly handle complaints
Organize and analyze sales data, participate in sales strategy review and optimization work
Work requirements
Sales or customer service related work experience, welcome inexperienced but potential applicants
Proficient in Cantonese, Mandarin, and English, able to communicate fluently in three languages
Have excellent interpersonal and communication skills, good at building and maintaining long-term customer relationships
Have clear logical thinking and problem-solving skills, be able to handle various customer difficulties independently
Familiar with common sales systems and inventory management software operations
Team-oriented spirit, able to cross-departmental collaboration to promote business goal achievement
Positive and proactive attitude, customer-centric, and motivated to achieve and exceed sales targets
Educational requirements: Associate's degree or higher diploma
Working location: Kowloon Bay
Working hours: 5 days per week, 4 to 8 hours per day (flexible schedule)
Employment type: Full-time
Salary range: monthly Hong Kong dollars $16,000 to $20,000
Applicant identity: Hong Kong permanent resident, high talent pass, outstanding talent pass, IANG, or other valid Hong Kong work permit
It is foreseeable that most of the OEMs and suppliers have to confront with the continuing cost increase, rapidly dynamic changes of the corporate and business environment and the challenge of technological variation. MaTsuTa (Nihon Genma HK), always implement the extraordinary philosophies and core values.
