Working address: 5 Canton Road, Tsim Sha Tsui, Hong Kong
Working hours: 10:00 am - 6:30 pm, one day off per week
Duties:
1. Shop management and operation
• Responsible for the daily operation of the store, ensuring that the store runs normally.
• Supervise the store's display, sanitation, safety, etc., and maintain the store image.
• Manage store equipment, materials and inventory to ensure adequate supplies.
2. Sales target achievement
• Set monthly, quarterly and annual sales targets for the store.
• Break down sales tasks to ensure team goals are aligned.
• Plan promotional activities to boost store performance.
• Regularly analyze sales data, identify problems and propose improvement measures.
3. Team management
• Responsible for managing and training store employees, improving their professional skills and teamwork.
• Reasonably schedule employees' shifts to ensure the normal operation of the store.
4. Customer service
• Process customer complaints, solve customer problems, and improve customer satisfaction.
• Establish customer profiles and follow up regularly on their needs.
5. Market promotion and brand building
• Participate in brand promotion activities to enhance brand awareness.
• Use social media, offline activities, etc. to promote the store.
6. Financial Management
• Supervise the store's financial transactions to ensure clear accounts.
• Review daily expenses and control costs.
• Regularly submit financial reports to the headquarters.
7. Risk Management
• Ensure that the store's security measures are in place to prevent theft or damage.
• Regularly check surveillance equipment to ensure normal operation.
• Handle unexpected events and report to headquarters in a timely manner.
8. Report and communication
• Submit a store operations report to the headquarters, including sales, inventory, and financial data.
• Report on the operation problems and improvement suggestions of the store.
• Maintain good communication with headquarters, suppliers, customers, etc.
Requirements:
1. Education and experience
• Bachelor's degree or above, jewelry design, marketing, management-related majors are preferred.
• More than 3 years of jewelry industry work experience, with at least 1 year of store management experience.
2. Professional knowledge
• Familiar with jewelry product knowledge, customization process and industry trends.
• Have some basic skills in jewelry appraisal and evaluation.
3. Management skills
• Have team management and motivation skills, able to lead the team to achieve goals.
• Have good communication and coordination skills.
4. Sales ability
• Have strong sales skills and customer relationship management abilities.
• Able to develop and implement sales strategies to boost store performance.
5. Customer service awareness
• Have the ability to handle customer complaints and solve problems.
6. Other requirements
• Have strong sense of responsibility and execution ability.
• Proficient in using office software (such as Excel, Word, PPT).
• Have a certain amount of financial knowledge and data analysis skills.
Benefits:
1. Salary structure: base salary + performance bonus + sales commission. Total compensation of 10K+
2. Benefits: Insurance + MPF, paid annual leave, holiday bonuses, employee discounts, etc.
3. Career development: Provide promotion opportunities and career training.
