Customer Service Manager

Perform day-to-day operational tasks of trade finance transaction processing

Perform daily operations related to import and export bills

Respond to customers on queries related to trade finance, import/ export bills

Copy, file and scan related documents

Dispatch documents as per business requirements

Provide support to business Relationship Managers

Prepare daily reports

Ensure compliance with guidelines and policies of internal as well as external rules and regulations

Manage the customer service function by offering efficient services to meet the day-to-day requirement of Corporate and Institutional customers

Resolve client queries and servicing requests as and when they arise within stipulated TAT and without defects

Assist customers for completion of trade finance requirements and other banking requirements

Understanding and adhering to compliance framework set out for day to day activities.

Ensure timely handling of trade finance requirements etc. without rejections

Any other relevant task or duty as assigned by the Reporting Manager

Any other relevant projects and activities assigned from time to time