Position Overview
We are looking for an entry‑level IT Business Analyst who can support basic hardware, network operations, and application development, while assisting in business analysis and system enhancement tasks. This role is ideal for junior candidates who are eager to learn, grow, and work across multiple areas of IT.
Key Responsibilities
1. Business Analysis & Requirement Support
Work with business users to understand basic workflow and system needs
Assist in documenting requirements, process flows, and user stories
Help translate business needs into simple functional specifications
Support analysis of existing systems and propose small improvements
2. UAT, Documentation & Project Coordination
Assist in preparing test cases and supporting UAT execution
Help track issues and follow up with users and vendors
Maintain basic system documentation and SOPs
Support project coordination and cross‑department communication
3. Application Development Support
Assist in small development tasks using PHP, React, HTML, CSS, JavaScript, and MySQL
Collect and organize simple data from systems to support analysis tasks
Help debug simple issues and perform basic testing
Support internal tool development and scripts
Work with vendors to ensure enhancements meet business needs
4. Basic Hardware & IT Support
Provide day‑to‑day support for desktops, printers
Assist with hardware setup, installation, troubleshooting, and maintenance
Help maintain IT asset records and equipment inventory
Support simple tasks related to IT equipment
5. Basic Network Operations
Assist in monitoring network connectivity, Wi‑Fi, VPN, and firewall access
Support basic network troubleshooting
Coordinate with Team lead or vendors for network incidents
Help maintain and basic setup Windows Server, AD accounts, and file server access
Requirements
Education & Experience
Diploma or Degree in Information Technology, Computer Science, or related field
1–2 years of experience in IT support, junior networking, or basic development
Fresh graduates with relevant internship experience are welcome
Technical Skills
Basic knowledge of hardware troubleshooting and Windows support
Understanding of fundamental networking concepts (IP, Wi‑Fi, VPN, firewall basics)
Basic programming skills in PHP, React, HTML, CSS, JavaScript, and MySQL
Familiarity with Windows Server or Active Directory is an advantage
Soft Skills
Willing to learn and take on new challenges
Good communication and teamwork skills
Strong problem‑solving mindset and attention to detail
Able to handle multiple tasks with guidance
Work Location: Kwun Tong ( 5 minutes from MTR station)
Working hours: (5-day work) Monday to Friday 09:00-18:00
Benefit: Bank Holidays, Annual Leave, AnnualBonus
