Network Specialist

Company Description: This company is a leading IT service provider offering a wide range of solutions including system integration, application development, and IT outsourcing. They serve diverse clients across various industries, focusing on innovation and customer satisfaction.

Location: Shatin / Client onsite

Nature: Permanent

Job Title: Network Specialist

Candidates with less experience will be considered as Network Engineer.

Responsibilities

• Provide first and second-tier support and troubleshooting for network issues.

• Offer remote and on-site support for customer network equipment.

• Manage technical tickets for all incidents and network failures.

• Support various network devices and services, including routers, switches, and firewalls.

• Provide field support for network equipment troubleshooting and emergency diagnostics as needed.

• Manage and optimize firewall rules by adding, modifying, and deleting rules based on client requirements and security policies.

• Ensure compliance with organizational and regulatory security standards through regular reviews and documentation of firewall configurations.

Requirements

• Possess a Higher Diploma or above in Information Technology, Networking, or a related discipline.

• Have at least three years of experience supporting network maintenance with firewalls, switches, and other devices.

• Candidates with less experience or recent graduates will be considered.

• Holding CCNA, CCNP, CCIE, HCIA, HCIP, HCIE, or other professional certificates is an advantage.

• Demonstrate knowledge and experience in project deployment.

• Be available for non-office hour work for some project deployments, with overtime allowance provided.

• Must be a team player and self-motivated.

• Possess excellent interpersonal and communication skills.