IT Systems and Hardware Support Engineer

Job Description

We are seeking a proactive and technically skilled IT Systems & Hardware Support Engineer to join our team. The role involveson-site deployment support at customer sites, system configuration, customer communication, and maintenance of our internally developed hardware devices. You will also support internal R&D teams with equipment setup and basic circuitry tasks.

Responsibilities

On-Site Deployment & Customer Support

• Deploy and install self-service check-in systems at hotel sites.

• Work directly with hotel IT teams to configurenetwork settings, firewall rules, VLANs, and system architecture.

• Perform on-site diagnostics, troubleshooting, and adjustments to ensure smooth operation.

System Operations & Maintenance

• Provide ongoing IT support for systems running onWindows, Linux, macOS, and Androidplatforms.

• Perform system monitoring, updates, maintenance, and issue resolution.

• Assist with server setup, software configuration, and system integration.

Hardware Support

• Install, configure, and test company hardware products, including:

  • Android tablets

  • Android mainboards

  • Network‑connected devices

  • Internal modules and peripherals

• Perform hardware inspections, wiring, and basic low-voltage circuit tasks.

• Assist with hardware replacements, repairs, and performance verification.

R&D Support

• Prepare internal testing equipment, tools, and circuit components for product development.

• Assist engineering teams in assembling prototype hardware or testing fixtures.

• Maintain documentation for hardware procedures and technical standards.

Qualifications

• Bachelor’s degree inComputer Science, Information Technology, Electronics Engineering, or a related field.

• 2–3 yearsof experience in IT support, system administration, field engineering, or hardware-related roles.

• Familiar withWindows / Linux / macOS / Androidoperating systems.

• Solid understanding of networking concepts (TCP/IP, routing, VLAN, firewall rules).

• Basic knowledge oflow‑voltage electrical circuits, wiring, and hardware installation.

• Hands-on experience with tablets, embedded boards, or hardware peripherals is a plus.

• Strong problem‑solving ability and communication skills, especially in customer-facing environments.

• Ability to work on-site independently and handle field deployments.

Preferred Skills

• Experience with switches, routers, firewalls, and Wi‑Fi equipment.

• Familiarity with Android ADB tools or embedded systems.

• Basic scripting skills (PowerShell, Shell, Python).

• Experience in hospitality IT or kiosk systems is an advantage.

· Ability to create 3D CAD drawings for hardware components, prototype design, or internal R&D fixtures.