Customer service

Lum Lai Lok Gary·Insurance

HK work permit required

No experience limit

No degree required

5 days per week

HK $25K-55K/Month

Job Description

Customer service

Job Responsibilities

Collaborate with sales team to identify customer needs, refer high-potential leads at the right time, assist in developing new customers and promote cross-selling opportunities.
Record and update customer interaction information in the CRM system, ensure data accuracy and completeness, and support the team in customer segmentation and long-term relationship management.
Handling common questions and general complaints, responding quickly according to standard operating procedures; in the event of complex cases, they are immediately escalated to supervisors or relevant departments for collaborative resolution.
Regularly organize customer feedback and market observations, report service pain points and improvement suggestions to management, and participate in service process optimization projects.

Work requirements

Have good Chinese (Cantonese and Mandarin) communication skills, be able to express clearly, listen patiently, and handle different types of customer emotions with empathy.
Familiar with basic office software (such as Microsoft Outlook, Excel) and CRM system operations, with basic data input and query capabilities.
Applicants with one year or more of customer service, sales support or e-commerce customer service experience are preferred; fresh graduates with internship experience or campus service history are also welcome to apply.
Responsibility and team spirit, able to reasonably arrange priorities in a multitasking environment and complete delivery goals on time.
Willing to accept flexible shift arrangements (including weekends), and adjust work hours as needed to support customer service coverage.

Front Office

Written Communication

Client Support

Cantonese

Mandarin

English