Electronic online store operation specialist

Job Responsibilities

• Handling customer orders, including order confirmation, shipping arrangements and logistics tracking, to improve delivery efficiency and accuracy.

• Manage product inventory, conduct regular inventory counts and data updates to avoid stockouts or overselling.

• Provide real-time online customer support, respond to customer inquiries, and solve problems encountered during the shopping process.

• Execute post-purchase service processes, including handling returns and exchanges, complaint resolution, and customer satisfaction follow-up.

Work requirements

• Applicants with a college degree or above, business or related fields are preferred.

• Familiar with mainstream e-commerce platforms (such as Shopify, Shopline), those with actual operation experience are preferred.

• Understand HKTV MALL better.

• Designers with experience and those who understand Photoshop/Canva.

• Have basic computer skills, able to use Excel and other office software fluently for data processing and report creation.

• Active and positive work attitude, sense of responsibility and team spirit, able to adapt to light overtime and shift arrangements.