About Us
The Premier Golf Distributor of Hong Kong & Macau
RC Golf Trading Group Ltd. is the trusted distributor of premium golf equipment and apparel across Hong Kong and Macau, serving corporates, pro shops, retailers, and golf enthusiasts with top-tier global brands in the industry.
The Role
We are seeking a highly organized and tech-savvy E-commerce Operations Assistant to be the backbone of our online store. You will play a critical role in ensuring our e-commerce platform runs smoothly, from updating product listings to fulfilling orders. This is a fantastic opportunity for someone who is passionate about e-commerce, thrives in a fast-paced environment, and enjoys problem-solving.
Key Responsibilities
Product & Catalog Management:
- Create, update, and manage product listings on our e-commerce platform.
- Upload high-quality images, write compelling product descriptions, and ensure accurate pricing and inventory levels.
- Organize products into appropriate categories and collections.
- Manage product variants (sizes, colors, etc.) and SKUs.
Order Processing & Fulfillment:
- Process customer orders accurately and efficiently.
- Coordinate with our fulfillment center or warehouse to ensure timely dispatch of orders.
- Prepare shipping labels and manage tracking information.
- Handle any order exceptions, delays, or issues with carriers.
Customer Service Support:
- Assist in responding to customer inquiries related to order status, products, and shipping.
- Process returns, exchanges, and refunds according to company policy.
- Help maintain a high standard of customer satisfaction.
Inventory & Data Management:
- Monitor and reconcile inventory levels across sales channels.
- Conduct regular inventory audits and assist with forecasting.
- Help analyze sales data and generate basic reports on key performance indicators (KPIs).
Platform Maintenance:
- Perform basic website updates, including updating banners, promotional offers, and blog posts.
- Test new features and ensure the website is functioning correctly.
- Assist in managing integrations with other tools (e.g., email marketing, inventory management).
Qualifications & Skills
Required:
- Proven experience (1-2 years) in an e-commerce, operations, or administrative role.
- Familiarity with major e-commerce platform
- Exceptional attention to detail and organizational skills.
- Strong written and verbal communication skills.
- Proficiency with Google Workspace (Sheets, Docs, Drive) or Microsoft Office (Excel, Word).
- Ability to multitask, prioritize, and manage time effectively in a deadline-driven environment.
- A proactive, problem-solving mindset and a willingness to learn.
Preferred (Nice-to-Haves):
- Basic understanding of digital marketing concepts (SEO, email marketing).
- Basic knowledge of HTML/CSS for product page formatting.
- Experience in a direct-to-consumer (DTC) e-commerce brand.
What We Offer
- Competitive salary and performance bonuses.
- A collaborative office environment.
- Employee discounts.
- A chance to be a key player in a growing and passionate team.
