Market Operations Manager

About us

We are a Hong Kong-based enterprise communication solution provider with global telecommunications resources and self-developed SaaS platforms. Through strategic partnerships with more than 160 telecommunications operators worldwide, we provide end-to-end CPaaS (voice, SMS, virtual number) to intelligent customer service platform integration solutions, helping customers connect global employees and customers, and enhance performance and experience.

Positioning

Job Description

1. Content production and dissemination

• Responsible for planning and producing customer cases, white papers, video scripts, etc., and translating technical capabilities into market language

2. Online platform operation

• Responsible for the daily operation and SEO optimization of the official website, WeChat public number, LinkedIn, etc. core platforms

• Develop and implement content distribution strategies, expand industry vertical media collaborations, and enhance brand exposure

• Review official website forms, online inquiries, event registration, etc. for sales leads

• Through phone or email initial communication, identify customer intent and needs, screen high-value leads and pass them on to the sales team

4. Data tracking and optimization

• Collaborate with sales team to collect first-line customer feedback, feed back to content strategy and platform operation

Job Requirements

• Experience background: 3 years or above B2B market operations, content operations or sales lead related experience, familiar with SaaS, cloud communications or enterprise services field is preferred

• Content ability: Have excellent writing skills, be able to independently complete case compilation, white paper writing and video script planning

• Operational thinking: Familiar with the operating rules of social media platforms, have a basic understanding of SEO and SEM, and have data sensitivity

• Communication skills: Have good telephone communication skills, be able to quickly identify customer needs and carry out preliminary screening

• Language skills: Fluent Cantonese, Mandarin and English, able to adapt to an international work environment

• Tool usage: Proficient in Office office software, familiar with CRM or marketing automation tools, those who have experience in using them are preferred.

We provide

• Hong Kong local employers, regular payment of MPF and salary tax

• Assist qualified applicants in obtaining work visas

• Clear career development path, with the opportunity to deeply understand the B2B marketing and sales value chain