Shenzhen Customer Service Executive

<ul><li><p>Act as the primary point of contact for mainland customers, addressing inquiries and resolving issues efficiently</p></li><li><p><br></p></li><li><p>Manage and process mainland customer orders, ensuring accuracy and timely delivery</p></li><li><p><br></p></li><li><p>Handle mainland customer complaints and provide appropriate solutions, maintaining high levels of customer satisfaction</p></li><li><p><br></p></li><li><p>Provide mainland customers with information about products, services, and pricing</p></li><li><p><br></p></li><li><p>Assist in developing customer service policies and procedures to enhance the customer experience</p></li></ul><p><br></p><ul><li><p>Diploma or above, with good command of written and spoken English, Cantonese and Mandarin</p></li><li><p><br></p></li><li><p>Minimum 1 year relevant working experience in customer service</p></li><li><p><br></p></li><li><p>Proficiency in Microsoft Office applications such as Excel and Word</p></li><li><p><br></p></li><li><p>Strong communication and interpersonal skills</p></li><li><p><br></p></li><li><p>Ability to work independently and handle multiple tasks efficiently</p></li><li><p><br></p></li><li><p>Willingness to travel between China and Hong Kong</p></li></ul>