Responsibilities:
Product Support & Coordination
• Assist in preparing and updating product documentation, pricing, and inventory.
• Coordinate with suppliers and internal teams to ensure the timely delivery of travel packages.
• Support the execution of marketing campaigns by providing accurate product details and assets.
• Help monitor product performance and compile reports for management review.
• Maintain accurate records of contracts, agreements, and supplier communications.
Customer Inquiry Handling
• Respond to customer inquiries promptly and professionally, ensuring accurate information is provided.
• Assist in resolving basic issues and escalate complex cases to senior team members.
• Update FAQs and response templates to improve efficiency and consistency.
Industry Engagement
• Support the team in preparing for trade events, familiarisation trips, and workshops.
• Assist in gathering insights from industry activities to inform product improvements.
Requirements:
• Diploma or Bachelor’s degree in Business, Marketing, Tourism, Hospitality, or related field.
• 2+ years of experience in travel, tourism, or customer service.
• Strong attention to detail and organisational skills.
• Good communication skills and a customer-focused mindset.
• Proficiency in Microsoft Office Suite.
• Interest in luxury travel and sports experiences.
• Ability to work collaboratively and manage multiple tasks in a fast-paced environment.
Interested parties please send application detailing contact information, education and employment background, and salary expectation by clicking "Quick Apply".
Only shortlisted candidates will be contacted. We are an equal opportunity employer. All applications received will be used exclusively for selection purpose and handled confidentially by authorized personnel only. Your application may also be considered for other suitable positions within the Connexus Travel Limited. (Please indicate clearly on your application if you would not like to be considered for other suitable positions within the group.) Unsuccessful applications will be destroyed after an appropriate time.
Company Overview
Connexus Travel Limited (formerly Swire Travel Limited) was established in 1948, as the first travel agent registered in Hong Kong (Licence No: 350001). Throughout more than 70 years of excellent service, the company has developed into a leading regional travel management company, with a focus on customer service and technology for Corporate, Leisure and MICE Travel.
Since January 2018, Connexus Travel has obtained PCI DSS certification. Our compliance with the highest global standard is reflected in the people, technologies and processes we employ which ensures our clients’ data and payment card information are safeguarded in the best possible way.
Connexus Travel takes the rights and information security of job applicants very seriously. Please note that our official recruitment communication channels are limited to email (ending with connexustravel) and telephone calls only.
If you receive any messages via WhatsApp, Telegram, Line, or other instant messaging apps claiming to represent Connexus Travel, or any requests for upfront payments, bank details, or other suspicious activities, please remain vigilant and do not respond or provide any personal information.
