Clear internal career progression, professional certification exam sponsorship (subject to project budget)
Structured onboarding, ongoing technical training
Job benefits
Compassionate leave
Bank holidays
Transportation allowance
Job Description
Job Responsibilities
Provide first-line technical support to end-users for hardware, software, network, and application-related issues.
Log, categorize, prioritize, and track all support incidents and service requests using the IT service management (ITSM) platform.
Perform basic troubleshooting and resolution of common desktop, laptop, printer, and peripheral issues; escalate complex cases to L2/L3 support teams when required.
Assist with user account management, password resets, access provisioning, and standard software installations in accordance with company policies and security guidelines.
Participate in team training and process improvement initiatives.
Requirements
Associate degree or higher in Information Technology, Computer Science, or a related field;
0–1 years of experience in a technical help desk or IT support role; fresh graduates with strong technical aptitude and customer service orientation are encouraged to apply.
Familiarity with Windows operating systems, Microsoft 365 suite, Active Directory, TCP/IP networking fundamentals, and remote support tools.
Cantonese at a native level is a MUST.
Strong verbal and written communication skills in English; ability to explain technical concepts clearly to non-technical users.
Customer-focused mindset, problem-solving attitude, and willingness to work in a structured, SLA-driven support environment.
Ability in lifting 60 pounds device during outside job.
Benefits
Competitive salary aligned with industry standards for entry-level IT roles.
Insurance coverage, paid time off
Structured onboarding program, ongoing technical training, and sponsorship for professional certification exams （depends on Project budget）
Clear internal career progression path from L1 to L2/L3 support, system administration, or specialized IT functions.
Inclusive team culture with regular feedback, mentorship opportunities, and participation in cross-functional IT projects.
If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume with a recent photo.
We offer a tailored suite of IT Solutions & services that are honed for the uncompromising, demanding and relentless of different industries.
Our team of location-specific engineers can deliver onsite support to your users throughout the working day. We ensure that systems with substantial uptime needs, high volumes of users or wide campuses always function efficiently.
We can deliver consistent levels of service, blended pricing and quick response solutions to our customers across all their locations.
