Meet & Assist Agent Airport greeter

JOB SCOPE

Providing a warm, welcoming experience to all guests for ALLWAYS. Greet guest with courteous, timely and professional manner. Provide excellent service and creating memorable experiences at every touch points.

JOB RESPONSIBILITIES

• Provide meet & greet related services to guests in airport, including but not limited to:

• Greet all customers pleasantly and with courtesy, provide visitors with all directions and provide all information regarding their flight;

• Check if the passengers have all their luggage and travel documents and assist them with luggage where appropriate;

• Liaise with Security, Customs and Luggage department as and when required;

• Escorts passengers through security, customs including Lounge if relevant;

• Keep passengers updated about flight change, delay, cancel or gate changed;

• Escort passengers throughout airport;

• Handle ad hoc duties as assigned.

JOB REQUIREMENTS

• Minimum 1 year of working experience in hospitality function

• Good command of written and spoken English and Cantonese

• Able to speak Mandarinis an advantage

• Immediate available will be an advantage

Main responsibilities

Provide a warm and welcoming experience for all guests. Greet guests in a polite, timely, and professional manner. Provide exceptional service at every point of contact and create unforgettable experiences.

Job Responsibilities

Provide customers with concierge and related services at the airport, including but not limited to:

• Greet guests politely and provide all-round reception services, and provide information on flights;

• Assist in checking whether guests have brought all their luggage and travel documents, and help them carry light luggage;

• Assist guests in contacting customs or baggage department;

• Escort guests through security, customs, or a VIP lounge;

• Assist customers in understanding the latest information on flight changes, delays, cancellations or gate changes;

• Escort guests at the airport;

• Assist in handling other assigned work requirements.

Work requirements

• Have at least one year of relevant work experience in the hotel or hospitality industry;

• Proficient in English, Cantonese, and Mandarin listening, speaking, reading, and writing abilities;

• Applicants who can start work immediately will be given priority