<p><strong>Job Responsibilities</strong></p><ul><li>Provide post-purchase maintenance services to unmanned aerial vehicle (UAV) users in Hong Kong through telephone, and answer customer inquiries about product exchange, maintenance, and technical issues.</li><li>According to company policy, clearly explain the repair qualifications, warranty range, and exchange conditions of drones in different situations.</li><li>Record customer cases and follow up on processing progress to ensure smooth service flow and compliance with standard operating procedures.</li><li>Coordinate with technical support and logistics departments to arrange testing, maintenance or replacement operations.</li><li>Continuously update your knowledge of DJI drone models and their technical specifications to provide accurate and professional customer support.</li></ul><p><br><strong>Work requirements</strong></p><ul><li>Bachelor's degree, 1 to 3 years of customer service or call center related work experience.</li><li>Familiar with DJI drones basic operations and common technical issues, those with basic drone knowledge are preferred.</li><li>Able to communicate fluently in Cantonese, with good English and Mandarin abilities, to cater to diverse customer groups.</li><li>Quick response, clear language, able to understand problems and provide concise solutions in a short time.</li><li></li></ul><p><br><strong>Benefits</strong></p><ul><li>Enjoy a five-day work week and weekend double pay.</li><li>Enjoy bank holidays and birthday leave.</li><li>Provide special leave and additional leave benefits.</li></ul>
