Job Summary:
We are seeking a Digital Operations Project Manager with a proven track record in project and team management. This role will lead a project team at our Hung Hom scanning facility, ensuring operational excellence and client satisfaction.
Job Responsibilities:
• Oversee project operations and assist with production setup.
• Supervise Team Leaders and Operators; manage resources to meet quality standards and daily targets.
• Coordinate with support teams to ensure smooth production workflows.
• Collect and analyze data; design workflows, escalation charts, and scorecards; prepare regular and monthly reports.
• Arrange training, supervise employees, control costs, monitor compliance, and manage project budgets.
• Ensure adherence to ISO standards (ISO9001, ISO18001, ISO27001).
• Develop reports and dashboards for performance monitoring.
• Drive process improvements and implement cost-control measures.
• Manage project tasks including site visits, tendering, quotations, scheduling, and quality control.
• Serve as the primary liaison with clients; prepare documentation and client reports.
• Resolve operational issues and design efficient workflows.
• Plan, monitor, and control project budgets; identify and mitigate risks.
• Manage stakeholder expectations and maintain clear communication.
• Apply continuous improvement methodologies to enhance operations.
• Understand document management systems, scanning technologies, and workflow automation.
• Analyze data to support data-driven decision-making.
• Lead and develop team members; provide coaching and mentoring for performance.
• Handle multiple projects and adapt to changing priorities.
Security, Health & Safety:
• Comply with all security, occupational health and safety policies, procedures and written instructions appropriate to the workplace, and ensure all team members meet this requirement.
• Complete required security, health and safety training.
• Cooperate with management and the Company in meeting regulatory requirements.
• Take reasonable care for your personal health and safety, and that of other persons including customers and the public who may be affected by your actions at work.
• Report incidents or near misses, attend any required health and safety meetings, report problems and recommend improvements, and other related activities.
Requirements:
• Degree, major in computer science, or industrial engineering is preferred
• Minimum 5 years of experience in team management
• Strong sense of confidentiality, integrity, and responsibility; able to work under pressure
• Client-oriented, pleasant, cheerful, and excellent communication skills
• Good time management and strong organizational skills with a logical mindset
• Proficient in PC applications, especially Excel, Word, and PowerPoint
• Good command of both English and Chinese
• Strong interpersonal, communication, and problem-solving skills
• Knowledge of scanning operations is an advantage
• Willingness to perform other duties as assigned by the line manager from time to time
