JD:
1. Customer Relationship Maintenance:
Goal: Establish and maintain long-term, stable strategic cooperative relations.
Objective: Establish and maintain long-term, stable strategic partnerships.
- Regularly visit customers, deeply understand their business needs and pain points, and propose corresponding solutions.
Regularly visit customers, gain in-depth understanding of their business needs and pain points, and propose corresponding solutions in a targeted manner.
- Respond and coordinate the handling of various post-purchase vehicle problems raised by customers, ensuring timely response and final proper handling of the problems.
Respond to and coordinate the handling of various types of vehicle after-sales issues raised by customers, ensuring timely response and ultimate resolution of the issues.
- From the customer's perspective, supervise the performance of service contracts, including equipment quality performance, after-sales service performance, and cost usage status.
From the customer's perspective, supervise the performance of service contracts, including equipment quality performance, after-sales service performance, and cost utilization.
2. After-sales Sales and Business Management:
Goal: Create new sales opportunities in the post-purchase phase.
Objective: Create new sales opportunities during the after-sales stage.
- Conduct prediction analysis on service product sales to convert sales opportunities into actual orders.
Conduct predictive analysis on the sales of service products and drive the conversion of sales opportunities into actual orders.
- Responsible for business communication and negotiation with users on service products.
Responsible for conducting business communication and negotiation regarding the user's service products.
- Responsible for supervising the post-sale service product implementation.
Responsible for overseeing the implementation of after-sales service products.
- Control and manage the risks that may arise during the execution of the contract.
Control potential operational risks that may arise during the performance process.
3. Internal coordination and resource integration: Internal coordination and resource integration:
Goal: Quickly respond to user needs, connect internal resources for immediate support.
Objective: Respond quickly to user needs and mobilize internal resources for rapid response.
- Implement "first-inquiry responsibility system" in the post-sales stage to address users' reasonable demands, ensuring that user problems are: someone to take over, someone to be responsible, a response, and a result.
Implement the "first-question responsibility system" for reasonable requests raised by users during the after-sales stage, ensuring that users' issues are addressed by someone, managed by someone, responded to, and resolved with results.
Coordinate internal departments such as R&D, technology, and supply chain within the company to quickly respond to users' reasonable requests.
4. Market Information Collection and Strategy Support:
Goal: Assist the company's strategic department in collecting market-related information.
Objective: Support the company's strategic department in collecting market-related information.
- Part price information and supply channel information at the on-site market end
- Maintenance resources information at the project site
Maintenance resource information at the project site
- Collecting competitive products from various regions related to service mode information
Information collection on competitors' service models in each region
1. Bachelor's degree or above, majoring in mechanical, automotive, electrical or software engineering;
Bachelor's degree or higher in Mechanical, Vehicle, Electrical, Software, or related fields.
2.3-5 years of project management experience, those with self-driving car related or large-scale project management experience are preferred;
3-5 years of project management experience, with preference given to those with experience in autonomous driving or project management.
3. Understand project management fundamentals or have received project management training, have good communication and organizational and coordination skills;
Knowledge of basic project management principles & client communication management.
4. Able to use English fluently;
Good English communication skills.
