Hotel front desk attendant

Job Responsibilities:
1. Responsible for handling guests’ check-in and check-out procedures to ensure a smooth and professional process.
2. Answer the phone and provide accurate information to guests about hotel facilities, services, and other related inquiries.
3. Timely handling of customer complaints, maintaining customer satisfaction and improving hotel image.
4. Ensure the front desk area is clean and orderly, maintaining a professional work environment.
5. Assist other departments in completing tasks, such as guiding guests to restaurants or meeting rooms, etc., to promote hotel operations.

Requirements:
1. Be punctual, be able to report on time, and ensure a seamless handover.
2. Proactive and positive, with good service awareness, and able to proactively solve problems.
3. Be polite, maintain a friendly attitude towards guests, and project a professional image.
4. Have a team spirit, coordinate and cooperate with colleagues to achieve goals together.
5. Have excellent communication skills, be able to clearly express and understand customer needs, and bilingual ability is preferred.