Expired

Jockey Club Customer Service Officer

鼎固·Human Resources Management / Consultancy

Expired
Replied today
Part Time
Contract
Internship
HK work permit required
No experience limit
No degree required
More than 8 hours/day, 5 days per week, Rotating shifts
HK $15K-25K/Month
Job Description

Job Responsibilities:

On-site or telephone customer inquiries, membership services, handling complaints and general counter work

Job Responsibilities:

  • Responsible for on-site and telephone customer inquiries at Shatin Racecourse, providing immediate, professional, and friendly service support.

  • Handle Hong Kong Jockey Club membership registration, data update, benefit inquiries, and related services to ensure consistent and high-quality member experiences.

  • Receive, record and follow up customer complaints, coordinate internal departments to make appropriate responses and solutions according to established procedures.

  • Execute daily front desk operations, including document reception and distribution, ticket assistance, on-site guidance, and basic administrative support, to maintain a high level of service point efficiency.

  • Comply with shift arrangements (09:00–18:00 daily, Monday to Friday), flexibly support different time periods of customer service needs.


Requirements:

  • Have fluent Cantonese communication skills, be able to express clearly, listen patiently and accurately understand customer intentions.

  • Attitude sincere and proactive, with good service awareness and empathy, and able to maintain politeness and professionalism under pressure.

  • No academic qualifications and work experience restrictions, welcome new employees and job seekers; those with customer service or retail experience are especially welcome.

  • Must be a permanent resident of Hong Kong, or hold a valid high-end talent pass (High Talent Pass), excellent talent entry plan (Excellent Talent Pass), non-local graduate retention/hireback arrangement (IANG), dependent entry visa or other legal work permit in Hong Kong.

  • Able to adapt to shift work mode, and stable attendance at a designated location in Sha Tin Racecourse.


Benefits:

  • Enjoy 13 months of salary and year-end bonuses, based on performance and business conditions.

  • Provide transportation allowance to ease commuting burden.

  • Comprehensive insurance plan, covering medical, hospitalization, and accident protection.

  • Enjoy 14 paid annual leave days each year, encouraging employees to balance work and life.

  • Flexible work schedule to accommodate shift work, and use of Jockey Club's recreational and sports facilities.

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