Jockey Club Customer Service Officer

Job Responsibilities:

On-site or telephone customer inquiries, membership services, handling complaints and general counter work

Job Responsibilities:

• Responsible for on-site and telephone customer inquiries at Shatin Racecourse, providing immediate, professional, and friendly service support.

• Handle Hong Kong Jockey Club membership registration, data update, benefit inquiries, and related services to ensure consistent and high-quality member experiences.

• Receive, record and follow up customer complaints, coordinate internal departments to make appropriate responses and solutions according to established procedures.

• Execute daily front desk operations, including document reception and distribution, ticket assistance, on-site guidance, and basic administrative support, to maintain a high level of service point efficiency.

• Comply with shift arrangements (09:00–18:00 daily, Monday to Friday), flexibly support different time periods of customer service needs.

Requirements:

• Have fluent Cantonese communication skills, be able to express clearly, listen patiently and accurately understand customer intentions.

• Attitude sincere and proactive, with good service awareness and empathy, and able to maintain politeness and professionalism under pressure.

• No academic qualifications and work experience restrictions, welcome new employees and job seekers; those with customer service or retail experience are especially welcome.

• Must be a permanent resident of Hong Kong, or hold a valid high-end talent pass (High Talent Pass), excellent talent entry plan (Excellent Talent Pass), non-local graduate retention/hireback arrangement (IANG), dependent entry visa or other legal work permit in Hong Kong.

• Able to adapt to shift work mode, and stable attendance at a designated location in Sha Tin Racecourse.

Benefits:

• Enjoy 13 months of salary and year-end bonuses, based on performance and business conditions.

• Provide transportation allowance to ease commuting burden.

• Comprehensive insurance plan, covering medical, hospitalization, and accident protection.

• Enjoy 14 paid annual leave days each year, encouraging employees to balance work and life.

• Flexible work schedule to accommodate shift work, and use of Jockey Club's recreational and sports facilities.