Front Desk Receptionist

一鼎餐飲·Food and Beverage / Catering

Active within 4 days

Full Time

Tseung Kwan O

HK work permit required

1 to 3 yrs exp

Form Three

5 days per week, Field, Rotating shifts

HK $18K-19K/Month

Job benefits

Year-end bonus

Additional subsidies

Free duty meal

Birthday leave

Job Description

Job Description
Responsibilities:
•Answer the phone and be responsible for handling customers’ reservations
•Customer service and front desk work, seating
•Greet guests and ensure they are seated smoothly in the restaurant
•Assist with general administrative work in the restaurant

Entry Requirements:
-1 year or above relevant work experience
-Have sales skills
-Good Cantonese, English, and Mandarin
-Outgoing personality, warm and sincere hospitality, team spirit, good communication skills
-Responsibility, value communication and team spirit

Job Responsibilities

Responsible for the daily operation of the restaurant's front desk, including warmly receiving customers, guiding them to their seats, and flexibly adjusting the seats according to the business situation to ensure a smooth and efficient dining process.
Collaborate with service teams to support operations, such as assisting in sorting the front desk area, replenishing promotional materials, verifying reservation lists, delivering simple documents, etc. general administrative support work.
Observe customer dynamics and emotional responses in real-time, and immediately report to the supervisor to handle abnormal situations (such as complaints, delays, and special needs), and maintain the brand's professional image and service quality.

Work requirements

Have at least one year of front desk, reception or customer service-related work experience in the food and beverage or service industry, familiar with the restaurant's operating rhythm and basic service standards.
Have basic sales awareness and skills, be able to naturally integrate into the conversation and make friendly recommendations, not to push hard or be stiff, but to value customer experience and trust building.
Fluent in Cantonese as the main communication language, and able to respond to customers of different backgrounds with standard Mandarin and basic English, with clear pronunciation and concise expression.
Outgoing and friendly personality, strong service awareness, able to maintain patience and politeness during high traffic periods; value teamwork, and willing to support colleagues and share information.
Strong sense of responsibility, attention to details, and able to handle multiple parallel tasks (such as receiving electricity + leading positions + recording), and ensure accurate information, complete handover, and clean environment.

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