Assistant Customer Service Officer

• Online customer service: Instantly reply and solve daily transactions, accounting and system operation questions for merchants and consumers on the payment flow platform.

• Administrative and clerical support: Assist with office daily administrative work, data input, file archiving and other administrative affairs assigned by the supervisor.

Job Responsibilities:

• Responsible for online customer service, instant reply and handling various inquiries from merchants and consumers on the payment flow platform, covering transaction abnormalities, account inquiries, payment disputes, refund procedures and system operation instructions, etc.

• Record customer interaction records according to the standard operating procedure (SOP), accurately fill in the work order system, ensure clear problem classification, real-time update of follow-up status, and closed-loop processing within the promised time limit.

• Collaborate with technical and operations teams to analyze common problems and submit potential system optimization or process improvement suggestions to help enhance overall service quality and customer satisfaction.

• Comply with the supervisor's temporary assignment of other tasks, have flexible collaboration awareness, and be able to adapt to multi-task processing and light cross-departmental communication needs.

Requirements:

• Fluent Cantonese is a must-have language ability, with basic English and Mandarin listening and speaking skills, able to clearly understand customer problems and write professional replies in three languages.

• Familiar with basic computer operations, familiar with Microsoft Office (Word, Excel, Outlook) and common browser functions, and with the ability to quickly adapt to new systems.

• Have a high sense of responsibility and attention to detail, prioritize data accuracy and information confidentiality principles, and be able to independently complete repetitive but precise tasks.

• Kind and patient personality, emotional stability, able to maintain professional service attitude under pressure, with basic problem clarification and empathetic communication skills.

• Holding a Hong Kong permanent resident identity, or meeting the requirements of the "Top Talent Pass Program" (TTPS), the "Outstanding Talent Entry Program" (QMAS), the "Non-local Graduates Stay/Return to Hong Kong Employment Arrangement" (IANG), the "Dependent Visa" or other valid Hong Kong work permit.