Technical Support Officer (HKD$ 20-25K)

The Role

We are seeking a proactive and detail-oriented Technical Support Officer to manage the deployment, integration, and day-to-day administration of our IT network infrastructure and customer service solutions. In this role, you will monitor network performance, troubleshoot faults, execute system configurations, and manage technical escalations. You will act as a bridge between clients, operational teams, and technical specialists to ensure optimal service delivery, reliability, and uptime.

Key Responsibilities

• Deployment & Integration: Facilitate the deployment, activation, and seamless integration of customer network service solutions.

• System Administration: Administer network devices, including implementing routine configuration updates, system changes, and emergency modifications as required.

• Troubleshooting & Fault Resolution: Proactively detect, investigate, and rectify network faults and service interruptions to ensure continuous operation.

• Stakeholder Coordination: Liaise effectively with clients, internal operational units, and technical teams to guarantee smooth service delivery and prompt resolution of issues.

• Emergency & Escalation Support: Provide urgent emergency support when required and manage technical escalations for infrastructure-related issues.

• Performance & Maintenance: Oversee overall service performance and participate in ongoing maintenance to uphold high network availability and reliability.

Requirements & Qualifications

• Education: Diploma or higher qualification in Information Technology, Computer Science, or a related discipline.

• Experience: Minimum of 2 years of cumulative experience in technical support operating dedicated IT systems.

• Domain Knowledge: Prior involvement with government tenders is highly desirable.

• Language Skills: Fluent in both Chinese and English (written and spoken).

• Interpersonal Skills: Strong communication abilities and a proven track record of working collaboratively in a team setting.

• Availability: Immediate availability is preferred.