Communications Center Receptionist

鏮溢·Health & Beauty Care

Replied to 7 talents in 7 daysFull Time

HK work permit required

1 to 3 yrs exp

Diploma of Secondary School

7.0 hrs/day, 5 days/wk

HK $12K-18K/Month

Job Description

Job Responsibilities

Responsible for the front desk reception work of the communication center, including welcoming visiting guests, answering telephones and handling on-site inquiries, and presenting a professional, friendly, and polite service image
Coordinate and manage customer reservations (Booking) matters, covering new reservation registration, time changes, cancellations and re-arrangements, ensuring real-time and accurate updates in the reservation system
Assist in the maintenance and management of various electronic documents within the company, including patient registration forms, appointment records, internal communication memos, etc., and execute classification, archiving and regular backups according to specifications
Support colleagues with attendance-related administrative affairs, such as sorting attendance records, assisting in verifying shift data, submitting personnel required documents, etc., ensuring smooth human resources operations
Proficiently operate the information system designated by the center, including the appointment management platform, internal OA system, and Microsoft Office suite (Word, Excel, etc.), and regularly check the system operation status, and report any abnormalities immediately to the upper level

Work requirements

Secondary school graduation or above, with basic Chinese reading and writing abilities; Cantonese is a must, and those who can communicate daily in Mandarin and simple English are preferred
At least one year of front desk reception, medical institution administration or clerical work experience; familiar with medical service processes and personal information privacy and confidentiality principles are preferred
Have good communication skills and emotional management ability, and be able to maintain patience, attention to detail, and proactive service awareness during busy periods
Proficient in using the Windows operating system, Excel and Word for data input, organization and printing; those with basic database or appointment system operation experience are given additional points
Organized, responsible, and able to handle multiple tasks independently, while also providing flexible support to cross-functional administrative collaboration based on team needs

Customer Support

Client Interfacing

Client Handling

English

Cantonese

Mandarin